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Insight
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CONTACT CENTER SECURITY
Hear the synthetic signal before access or money moves
Flag cloned voices and AI callers while the call is live. Let your IVR and fraud rules decide whether to verify, route, or end it.
A familiar voice is no longer enough
Authentication checks the account and caller context. Analyze the speech as well, then weigh the result before granting access or changing a payment.
1.7M+
customer calls a global bank ran through Reality Defender in 2024 (Read the case study).
~960
synthetic voice calls identified, with live alerts to about 600 reps (Read the case study).
43%
of organizations reported a deepfake audio-call incident in the past year (Gartner survey of 302 cybersecurity leaders, 2025).
Bring the signal into each call decision
Protect account access
Put a real-or-AI answer on password resets, account recovery, and profile changes.
Hold high-risk payments
Require another step before a transfer, refund, or claim when the voice scores as AI-generated.
Route AI callers
Keep AI callers in self-service, verify them, or end the call. Your rules decide.
Speed up fraud review
Send flagged calls to your fraud team with the score and call context attached.
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RESEARCH + INSIGHTS
Learn where to intervene during a call
Study how synthetic speech reaches agents, how live analysis works, and where routing rules belong.