Financial Services
Phone and Teams recovery interactions can add media findings before a credential reset or MFA exception under existing identity controls.
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ACCOUNT RECOVERY
Deepfake detection before a help-desk reset changes access
Help desk teams need a way to question a suspicious voice before resetting credentials or changing MFA. Phone-audio findings through RealCall + participant assessments through RealMeeting in Microsoft Teams inform additional verification.
The caller has lost access to the usual verification method
The requester no longer has their usual authentication device. Support needs an approved recovery route. Media evidence belongs alongside account history and the controls required for an exception.
Sources: Gartner, 2026: 297 security leaders, prior 12 months. Entrust, 2026 report: observed network, not all identity checks.
41%
of surveyed security leaders reported employee-call deepfake incidents.
58%
of surveyed security leaders reported vishing or smishing incidents.
40%
year-over-year rise in injection attacks in Entrust’s observed data.
Account recovery without relying on how convincing someone sounds
Account-takeover exposure
Media findings give support teams a reason to verify a recovery exception when credentials or authentication devices are about to change.
Consistent exceptions
An escalation policy connects the media concern to account history and authorization controls.
Legitimate-user access
An inconclusive assessment can lead to additional verification, giving support staff a defined way to continue a legitimate recovery request.
Channel-specific coverage
A recovery phone call uses RealCall; participant audio + video in Microsoft Teams uses RealMeeting.
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PRODUCTS
Phone audio + Teams meetings
See the media finding before a recovery exception.
Talk to an expert\
INDUSTRIES
Access decisions across customer accounts
Telecommunications
Employee phone or Teams recovery requests need a channel-specific connection and an agreed support response.
Insurance
Policyholder account-recovery requests can warrant additional verification alongside the insurer’s service and fraud controls.
Healthcare Payers
Sensitive member or provider account-access requests retain payer permission and verification requirements alongside phone-media findings.
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CUSTOMER STORY
Phone-deployment context from banking
The bank case shows synthetic-voice findings reaching fraud and frontline teams. It offers live-phone deployment context; it does not report a help-desk reset outcome.
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RESEARCH + INSIGHTS
Voice impersonation + escalation planning
Walk through the moment access changes
Your demo focuses on the recovery decision and the evidence available to support, identity, and security.