Contact Center Security
Protect authentication, recovery, and payment calls from cloned voices.
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AUDIO
Detect cloned voices without a voiceprint
Detect cloned voices and AI speech on live calls and recordings. Protect accounts, approvals, and agent hours.
Any voice on the line can be generated
A cloned voice can sound like your customer. An AI caller can sound like anyone. Both speak with a synthetic voice.
43%
of organizations reported a deepfake audio-call incident in the past 12 months, in a Gartner survey of 302 cybersecurity leaders (2025).
75%
of AI-generated voice clips were majority-labeled as human in a 2026 vishing study (Bhatti et al., arXiv).
48%
drop in AUC for leading open-source audio detectors on in-the-wild deepfakes versus prior benchmarks (Deepfake-Eval-2024, arXiv 2025).
Detect every kind of synthetic voice
Cloned voices
A real person's voice, copied from public or stolen audio.
Text-to-speech
A generated voice reading a script or running an AI caller.
Voice conversion
One speaker changed into another in real time.
AI-altered audio
Real recordings with generated speech edited in.
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WHERE IT RUNS
Check the voice wherever it arrives
Get a result in the IVR, before an agent picks up, and in meetings. Send recordings through the API, or upload them in the web app.
Flag cloned voices and AI callers in the IVR with RealCall
Check the voice on live video calls with RealMeeting
Send recordings through the API with RealAPI
Upload recordings for review in the web app with RealScan
Test audio detection on your own calls
Book a demoKeep the decision with your team
Skip the enrollment
No voiceprint and no reference voice to store.
Get a clear label
Every result comes back Authentic, Suspicious, or Manipulated.
Act on your rules
Continue, verify, route, or end the call. Your systems decide.
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USE CASES
Put audio detection to work
Use it wherever a voice can move money, access, or a decision.
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CASE STUDY
See how a global bank screens customer calls
Follow a global bank from call analysis to results frontline reps could act on, with its existing controls intact.
Frequently Asked Questions
Audio detection
Analyze the speech for the patterns voice generators leave behind. Reality Defender does it live or on recordings, with no voice enrollment, and returns Authentic, Suspicious, or Manipulated.
Every AI caller speaks with a synthetic voice, sometimes generic and sometimes cloned. Reality Defender detects that voice either way. Whether the caller is welcome depends on your routing rules.
No. Detection reads the audio itself, not a stored reference.
Yes, on live and recorded calls. Timing and certainty depend on audio quality and how much speech is available.
No. It tells you whether the voice is AI-generated. Identity stays with your authentication systems.