Financial Services
Sensitive account changes, payments and refunds in bank, fintech and payments contact centers.
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CONTACT CENTER FRAUD
Deepfake voice detection before accounts or payments change
Fraud teams and agents need evidence before a suspicious caller changes an account or moves money. Synthetic-speech findings from RealCall during live calls, including in the IVR, inform the verification your team requires.
Account knowledge is only part of the picture
A caller supplies the right details, then asks to change a payment destination. A synthetic-speech alert is a reason to pause for a trusted callback before approval.
Sources: One global bank, 2025 deployment. Findings are synthetic speech, not confirmed fraud.
2.4M+
customer calls analyzed in one bank’s 2025 deployment.
~1,010
synthetic-voice calls identified in that deployment.
~600
frontline representatives receiving real-time findings.
Customer accounts, payments + frontline decisions
Account access
A suspicious-voice alert gives support staff a reason to verify the requester independently before changing account control.
Payment authority
Synthetic speech is a reason for a trusted callback before a transfer, refund or payment-destination change.
Agent confidence
An agreed escalation path takes pressure off agents to judge every voice by ear.
Investigation focus
Call records, account activity and speech analysis together help fraud teams decide what to investigate next.
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PRODUCTS
RealCall for live account + payment scrutiny
A synthetic-speech finding reaches your call-handling systems during the interaction, giving agents another reason to verify account changes or payment requests.
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INDUSTRIES
Sensitive requests across customer service
Telecommunications
Voice findings can inform verification before subscriber account recovery or service changes.
Insurance
Policyholder account and payment requests receive fraud scrutiny alongside the insurer’s servicing rules.
Healthcare Payers
Member and provider calls retain permission checks and verification for sensitive information or service requests.
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CUSTOMER STORY
A global bank’s live-call deployment
A global bank brought synthetic-voice findings to fraud teams and frontline representatives. The case shows how detection supported triage and escalation during its 2025 deployment.
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RESEARCH + INSIGHTS
Voice fraud tactics + frontline defenses
Hear what RealCall brings to the conversation
Your demo connects a synthetic-speech alert to the proposed agent and fraud response in a call flow.