Finance
Use live voice results before resetting accounts, releasing funds, or changing card details.
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AGENTIC CALL ROUTING
Route AI callers before they reach your agents
AI agents now call to check balances, reset passwords, and file claims. Some act for your customers, and some act for fraudsters. Know which callers are AI in the IVR, then send each call where your policy says.
AI callers are already in your queues
Customers hand calls to AI assistants. Fraud rings run voice bots at scale. Both get through the IVR and wait for an agent. Without a signal, every AI call is treated like a human one.
80%
of common customer-service issues Gartner predicts will be resolved autonomously by agentic AI by 2029 (forecast; not a measure of inbound AI calls).
~1,010
synthetic voice calls a global bank detected across 2.4M+ customer calls in 2025.
43%
of organizations reported a deepfake audio-call incident in the past year (Gartner survey of 302 cybersecurity leaders, 2025)
Set a path for every AI caller
Serve the AI callers you allow
Send AI callers with routine requests to self-service, so agents stay on human calls.
Step up sensitive requests
Require verification when an AI caller asks to move money, file a claim, or change account details.
Stop what your policy blocks
End the call or send it to fraud review, with the result attached to the case.
Report on AI call traffic
See which calls were AI and how each one was routed, so you can tune your rules.
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PRODUCTS
Put the live signal in your call flow
Get the result in the IVR, where routing happens. Use RealAPI to add it to the call flow you already run.
RealCall: Flag cloned voices and AI callers in the IVR, before an agent picks up.
RealAPI: Add AI caller detection to the call flow you already run.
Get deepfake findings and live AI caller signals from one platform.
Talk to a team memberSee RealCall on a live call
Watch RealCall flag a synthetic voice on a live call and hand the result to the team that acts on it.
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INDUSTRIES
Set rules for the calls you take
Banks, carriers, insurers, and health plans see different AI callers and need different rules.
Government
Surface synthetic speech during benefits and public-service calls before changing access.
Telecommunications
Flag AI traffic around carrier accounts, number ports, and enterprise voice services.
Insurance
Screen claims and policyholder lines for cloned voices and AI callers before a payout or policy change.
Healthcare Payers
Screen member and provider lines for cloned voices and AI callers before benefits or account details change.
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CUSTOMER STORY
A global bank found synthetic calls its controls missed
The bank analyzed over 2.4M customer calls in 2025 and detected ~1,010 synthetic voice calls. Fraud teams gained a new path for triage and escalation alongside their existing call systems.
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RESEARCH + INSIGHTS