Contact Center Security
Keep routine AI requests in self-service; verify or escalate sensitive calls.
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AI CALLER DETECTION
Identify AI callers. Decide what happens next
Analyze audio, video, and images for signs of AI generation or manipulation. Bring the finding into the approval, investigation, or response already under way.
Give synthetic callers a path before they steal your agents time
An agentic caller may be useful, unauthorized, or unclear. Analyze the speech while the call is live, then combine the result with the request and account context.
43%
of organizations in a Gartner survey of 302 cybersecurity leaders reported a deepfake audio-call incident in the prior year.
75%
of AI-generated voice clips were judged human by most listeners in one vishing study (arXiv, 2026).
80%
of common customer-service issues Gartner predicts will be resolved autonomously by agentic AI by 2029 (forecast; not a measure of inbound AI calls).
Give each call a deliberate path
Let useful automation through
Let your rules keep authorized automation in self-service when the request permits it.
Protect agent capacity
Reserve human time for calls that need a person instead of sending every AI caller to a queue.
Step up sensitive requests
Require verification before an account change, disclosure, or payment when your rules call for it.
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USE CASES
Set the response where AI calls arrive
Caller type is one input. The request, authorization, and risk level determine what happens next.
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GARTNER® REPORT
Place live-call detection in market context
Reality Defender was named a Market Shaper in Gartner® Emerging Market Quadrant for Deepfake Detection — Startup Vendors, as of June 2026. Use the report to examine the wider detection market as you evaluate AI-caller response.
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PRODUCTS
Bring analysis to the media in front of you
Work during live conversations, send files from an application, or review uploads in a browser.
Turn suspect files into reviewable findings in your browser with RealScan.
Put a synthetic-voice signal in front of live-call teams with RealCall
Bring structured media findings into your application with RealAPI
Alert meeting hosts while suspect voice or video is live with RealMeeting
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RESEARCH + INSIGHTS