AI Call Management
Routine AI-assisted policyholder inquiries and the servicing rules that determine when agent effort is needed.
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INSURANCE
Agent capacity for service. Evidence for fraud review.
RealCall supplies synthetic-speech findings during policyholder calls. Operations teams use the signal to allocate agent time, while fraud teams scrutinize sensitive account and payment requests under existing verification controls.
A service policy for routine and sensitive requests
Eligible routine inquiries can stay in self-service. Account and payment changes retain their verification controls, with agent effort and service completion included in the evaluation.
Sources: One anonymous insurer; agent-time exposure, not cash savings. Accenture, 2026: 25,590 consumers, 16 countries. Gartner, 2026: 3,566 B2B/B2C customers.
$5M+
annual agent-time cost exposure avoided at one insurer.
74%
of surveyed consumers would delegate routine tasks to an instructed AI agent.
87%
of surveyed customers require a human option alongside GenAI service.
Servicing cost and policyholder trust
Agent capacity
Routine AI inquiries can follow an automated service path, leaving agents available when a person is needed.
Sensitive-request fraud review
A suspicious-voice alert supports closer scrutiny of account changes, payment destinations and recovery requests alongside account history and authorization controls.
Servicing cost control
Your business decides which AI-assisted requests justify paid agent effort and which are eligible for self-service.
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PRODUCTS
RealCall for policyholder calls
See RealCall in a policyholder service scenario.
Discuss your setup\
PRACTICAL GUIDANCE
A service path for routine policyholder inquiries
The contact-center guide explains why legitimate AI inquiries need a deliberate service policy, with sensitive requests following the required verification or agent path.
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RESEARCH + INSIGHTS
Research and practical guidance
Put a servicing scenario to the test
The demo connects an incoming policyholder call to the signal delivered to your service and fraud systems.