Contact Center Fraud
Synthetic voices in subscriber account-change, recovery and other sensitive service calls.
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TELECOMMUNICATIONS
Defend workforce approvals + subscriber accounts
An impersonated colleague can expose sensitive information or influence an internal approval. Meeting findings support independent confirmation of workforce requests; live-phone findings can inform verification on subscriber calls.
Workforce requests deserve independent confirmation
A sensitive meeting may involve payment, access or confidential information. A suspicious-media result gives the host a reason to verify the request independently before approving it.
Sources: Gartner, 2026: 297 security leaders, prior 12 months. Gartner, 2025: 3,000 candidates; impersonation is not deepfake-specific. Broader research context; not sector-specific incident rates.
36%
of surveyed security leaders reported video-call deepfake incidents.
6%
of candidates surveyed admitted interview impersonation.
41%
of surveyed security leaders reported employee-call deepfake incidents.
Workforce approvals, subscriber trust + service delivery
Workforce approvals
A flagged participant can prompt a trusted callback before a payment, access change or sensitive disclosure. Submitted recordings can receive a file assessment when a concern needs investigation.
Hiring commitments
Teams interview findings give recruiting and security staff a reason to resolve suspected manipulation before another hiring round or onboarding work.
Subscriber accounts
Subscriber recovery, service changes and number porting can use RealCall’s synthetic-speech evidence alongside the operator’s account controls.
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PRODUCTS
Workforce meetings + subscriber calls
RealMeeting: Microsoft Teams meetings
RealCall: Live phone audio
RealAPI: Results inside your application
See RealMeeting in your workforce’s Teams setup.
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USE CASES
Workforce security + subscriber service
AI Call Management
AI-assisted subscriber inquiries need a service path that preserves permission checks + agent access.
Meeting Security
Teams workforce meetings where sensitive approvals or disclosures require independent confirmation.
Hiring + Workforce Protection
Microsoft Teams interviews where suspected manipulation needs recruiting and security follow-up before onboarding.
Account Recovery
Workforce phone or Teams support requests before a credential reset, MFA change or recovery exception.
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PRACTICAL GUIDANCE
A workforce meeting response plan
The conferencing guide covers trusted callbacks and escalation, giving hosts a defined response when a workforce meeting raises concern.
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RESEARCH + INSIGHTS
Meeting safeguards + contact center defenses
Map the first telecom deployment
The demo follows a workforce meeting in Teams. A subscriber-call example covers verification, escalation + the team responsible for the response.