On Demand: The Hidden Cost of Agentic AI Callers

Somewhere in your contact center right now, an AI agent is probably on a call. Not a human using an AI tool — an autonomous agent that dialed in, navigated your IVR, and is working through your authentication workflow. I sat down with Matt Smallman of SymNex Consulting and Brian Levin, Chief Customer Officer at Reality Defender, to talk about what that actually means for the organizations on the receiving end.

We covered why the voice channel has become the most exposed surface in enterprise security, how to think about the different types of agentic threat, and what a practical detection and response strategy actually looks like.

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