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Use Case

Contact Center Security

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Contact centers face an unprecedented surge in deepfake attacks, where human agents cannot distinguish real from synthetic voices. Traditional security measures like voice biometrics and two-factor authentication are easily defeated.

Reality Defender secures contact center communications with real-time deepfake call detection, enabling agents to interact with confidence while maintaining operational efficiency.

  • $25B

    in annual losses to voice-based fraud (Truecaller)

  • 25%

    of bank and fintech fraud can be attributed to contact centers (Alloy)

  • 28%

    of adults victimized by AI voice cloning scams in the past year (Starling Bank)

Why Reality Defender?

Robust Detection

See the complete picture behind every call with our comprehensive “ensemble of models” approach to detection.

Turn-Key Defense

Hook your system into ours with ready-made call center integrations, or scan calls using our encrypted API.

Results That Matter

Agents and managers access real-time risk scoring, instant alerts, and reporting to instantly action results.

Contact Center Security Demo

Schedule a demo with our team to experience how Reality Defender's real-time detection protects your contact center against deepfake threats.

Flexible Deployment Across Your Telephony Stack

  • API Integrations

    Instantly detect voice cloning and deepfake attacks through seamless integration between our secure API and your existing contact center infrastructure.

  • Private Cloud

    Secure your customers and call center on any cloud infrastructure.

  • On-Premise

    Deploy full deepfake detection on your terms using NVIDIA hardware to secure sensitive customer interactions.

  • Hosted SaaS

    Reality Defender can host your contact center deepfake detection solution.

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Industries

Protecting Critical Communications Across 
Key Industries

From financial institutions to government agencies, Reality Defender helps organizations protect their contact centers from deepfake threats.

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Resources

Access Expert Insights on Deepfake Detection

Stay ahead of evolving threats with expert analysis, industry updates, and emerging deepfake defense strategies from the Reality Defender team.

Request a demo